Shipping and Returns
SHIPPING & DELIVERY
We offer free shipping within Canada on all orders $500 or over, before taxes. If your order is less than $500 before taxes, we calculate shipping by package size, weight, and location of customer. All prices and shipping fees are in Canadian Dollars.
Shipments are sent and delivered between Monday and Friday, excluding Canadian statutory holidays. Most shipments are delivered using Canada Post. If a courier is used, a tracking number will be provided to you after you place your order. Delivery times vary depending on your order quantity, customization, and location. The tracking number provided with your order confirmation will indicate your package arrival time.
Your satisfaction is very important to us. If you are not satisfied with the products purchased, you may return them, unused, within 30 days of the original purchase date for a refund or replacement.
- Products being returned must be unused, unaltered, and in original unopened packaging.
- Before returning any product, please contact us to receive instructions on how and where to ship the return.
- Customers are responsible for return shipping and insurance, except in the event of a Granville Biomedical error. Please obtain a tracking number from your shipper or courier. Shipping charges on the original order are non-refundable.
- In some situations, there may be certain items that cannot be returned. These items will be clearly marked "No Returns" in the product description. Please be certain of your purchased items.
When looking for a product, simply conduct a search by using the menu located in the upper left-hand corner of the website, or browse by category or brand from the same menu. If you need help or can't find what you are looking for, please contact us through our website.
PAYMENT & PRICING
We accept Visa, MasterCard, American Express, PayPal, Google Pay, and Apple Pay, for payment.
Granville Biomedical calculates design time, cost of goods, and production time to bring the customer affordable, anatomically accurate models. Price breaks occur at the 25, 50, and 100 product marks. All our products are priced in Canadian Dollars. Pricing is subject to change without notice.