Shipping and Returns

SHIPPING & DELIVERY

Orders are typically processed within 3–7 business days. Orders are processed and shipped on business days, excluding Canadian statutory holidays.

Processing and delivery times are estimates only and may vary depending on order volume, product availability, order quantity, customization requirements, destination, courier operations, customs clearance, and other circumstances outside Granville Biomedical's control. Granville Biomedical does not guarantee processing, shipping, or delivery dates.

Where tracking is available, customers will receive tracking information once their order has shipped. Delivery dates or times provided by the courier are estimates determined by the courier and are subject to change.

Granville Biomedical is not responsible for courier delays or delays resulting from customs clearance, weather, service disruptions, or other circumstances outside its reasonable control.

RETURN POLICY

We want you to be satisfied with your Granville Biomedical products. Eligible products may be returned within 30 days of the original purchase date, subject to the conditions below.

Approved returns may be eligible for a refund or replacement. Products must be returned unused, unaltered, and in their original, unopened packaging.

RETURN CONDITIONS

  1. Products must be unused, unaltered, and returned in their original, unopened packaging to be eligible for return.

  2. All returns require prior authorization from Granville Biomedical. Please contact us before shipping a product back to receive return instructions. Returns sent without prior authorization may not be accepted.

  3. Customers are responsible for return shipping costs, insurance, and safe delivery of returned products unless the return results from an error by Granville Biomedical. We strongly recommend using a trackable shipping service and retaining your tracking information until the return has been processed. Original shipping charges are non-refundable.

  4. Certain products may be designated as final sale or non-returnable, including certain customized, consumable, replacement, or other specified products. Any applicable return restrictions will be identified in the product description at the time of purchase.

  5. Granville Biomedical reserves the right to decline a return or refund where a product does not meet the return conditions outlined above.

PAYMENT & PRICING

Website orders may be paid using Visa, Mastercard, or PayPal.

All prices are listed in the currency displayed at the time of purchase and are subject to change without notice. Unless otherwise specified, formal quotations issued by Granville Biomedical are valid for 30 days from the date of issue.

Applicable taxes, shipping charges, customs duties, tariffs, and other fees are additional unless expressly stated otherwise.

CUSTOMS, DUTIES & TARIFFS

Granville Biomedical products are manufactured in Canada and are produced in accordance with applicable Canada–United States–Mexico Agreement (CUSMA/USMCA) requirements, where applicable. Granville Biomedical may provide applicable customs or origin documentation to support international shipments.

CUSMA/USMCA eligibility or compliance does not, however, guarantee duty-free or tariff-free entry into the destination country. Customs treatment, tariffs, duties, taxes, brokerage fees, and other import charges are determined by the applicable government and customs authorities and may change without notice.

International orders may therefore be subject to customs duties, tariffs, import taxes, brokerage fees, or other charges imposed by the destination country or applicable authorities. Unless expressly stated otherwise, these charges are not included in the product or shipping price and are the responsibility of the purchaser or recipient.

Customers are responsible for understanding and complying with applicable import requirements and for reviewing potential duties, taxes, tariffs, and other import-related charges before placing an order.

Granville Biomedical does not control or determine customs policies, tariff classifications, government-imposed fees, or changes to import regulations and cannot guarantee that an order will qualify for a particular tariff treatment, duty exemption, or import fee at the time of entry. This includes shipments entering the United States under CUSMA/USMCA.

Where an international shipment is refused, abandoned, or returned due to unpaid customs charges, import restrictions, changes in import requirements, or the recipient's failure to accept delivery, any refund provided will be subject to Granville Biomedical's return policy and may be reduced by applicable shipping, return shipping, customs, brokerage, or other costs incurred.